Shot of pretty mature woman using her mobile phone while drinking coffee near to the window in the living room at home

Inbox

Your Supporters Are Responding

Tatango makes listening and engaging easy.

Love Your Inbox

Easily organize, respond and save time managing supporter communications.
Tatango provides innovative features to drive your fundraising.

Manage Replies

We know you need an easy way to respond to your supporters. With Tatango’s Inbox, never miss an important message. And, you can share a timely reply showing you truly understand. Experience a simple and powerful way to foster long-term trust.

Inbox Tour

Key Benefits

(1) Stay Connected:

View all subscriber replies in one organized inbox

(2) Easily Prioritize Replies:

Leverage intuitive categorization and visibility

(3) Save Response Time:

Use link shortening for easy sharing

(4) Craft personalized responses:

Access full message history and subscriber information

 

Example of a conversation with a nonprofit organization.

A simple way to connect and create a positive impact with a supporter!

Streamline Communications

Features

Filter by date range, List, unread, unresolved

Search for supporters by name or phone number

Respond via SMS

Link shortening for included URLs in response

Conversation history showing both user replies and organization broadcasts, autoresponders, and inbox responses

View high level profile information to have better context when responding

Receive notifications of unread messages inside Tatango

Quick links for common actions to view full profile, unsubscribe/resubscribe, mark as resolved

See counts of how many unresolved or unread

Sort phone numbers with replies by most recent first or oldest first

Use Cases

Thank supporters – this is a great cultivation touch point

Celebrate milestones and accomplishments along with supporters in the moment

Answer donation questions

Highlight quotes to share wins internally and identify opportunities to delight supporters

Update/change supporter payment method

Requests to change message frequency or other text preferences

Stay in touch with the struggles/needs supporters go through related to your mission and the impact your organization has had on them

Inquiries about P2P events

Unsubscribe phone numbers which no longer belong to the supporter on record
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