I am Derek Johnson with tatango.com, and I am answering the question, “How do I migrate my short code from one software provider to another?”
So this is one of the biggest issues in mobile messaging, is moving a short code, which is a five to six digit phone number, from one software provider to another. And there’s many reasons why you wanna leave a software provider. Maybe they’re going out of business, maybe they don’t provide the services or features or functionality that you want anymore. Whatever reason it is, you wanna move your short code to another provider.
So the best way to do it is to find a software provider that uses the same SMS aggregator as your current software provider because that makes the process supper simple in moving the short code over. It’s only a couple of minutes process, it’s very simple. If unfortunately, you don’t find a software provider that is on the same short code or the same SMS aggregator as the current software provider, then you have to move the short code from that SMS aggregator to a new SMS aggregator. And that’s a very complex timely process. It’s something you definitely don’t wanna to do.
So if you are looking to move your short code to a new software provider, try to find one that is already operating on your existing SMS Aggregator. It will make your life way easier. So that’s the answer to what to do when you wanna move your short code from one software provider to another.