10 Amazing Retail Mobile Marketing Examples

Are you a retailer looking for some great examples of how other retailers are using mobile marketing? If so, you’re in luck as we’ve put together 10 amazing examples of retailers using mobile marketing to build loyalty with existing customers and attract new customers. Below you’ll find mobile marketing examples from retailers such as Julep, National Wholesale Liquidators, Lifetouch Portraits, Avenue Stores, Westfield Malls, Kiehls, and many more.

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#1 Julep

Retail Mobile Marketing Example - Julep

Julep was able to build a mobile marketing database of more than 5,000 customers during the first 24 hours of their mobile marketing campaign. To generate over 5,000 mobile opt-ins,  Julep created an exciting initial text message offer, rewarding customers with 50% off their next nail polish purchase for joining their “Julep Mobile Insider Club”. To promote their new campaign, Julep sent emails to their pre-existing email database of customers, and posted information about the new mobile marketing campaign on various social media profiles.

One SMS promotion sent to mobile subscribers about their new Kai nail polish color, generated a 34.23% click-through rate, and an astounding 17.44% purchase conversion rate based on subscribers that clicked on the link. In addition to Julep generating significant click-through and purchase conversion rates, their subscriber churn for this SMS promotion was a mere 00.90%.

Click here to see the full case study.

#2 Ace Hardware

Retail Mobile Marketing Example - Ace Hardware

Three Ace Hardware locations in California have been using mobile marketing, and reporting some pretty impressive metrics when it comes to the annual value of each new customer that opts into their campaign. Pete’s Ace Hardware in Castro Valley reported an annual subscriber value of $401, Brentwood Ace Hardware in Brentwood reported an annual subscriber value of $529, and Dale Hardware in Fremont reported an annual subscriber value of $267. The mobile marketing campaign was advertised to customers in-store, in many different locations including at the register, on corner displays, and even on customer receipts. See photos here.

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#3 National Wholesale Liquidators

Retail Mobile Marketing Example - National Wholesale Liquidators

National Wholesale Liquidators offered $5 off any purchase over $25 for their customers to opt-in to their new mobile marketing campaign. The promotion was advertised in-store, online, and in the retail chain’s print advertising. The 12 location chain was able to build up a mobile database of 50,000 customer mobile phone numbers, and it was determined that customers that were part of the mobile marketing campaign on average spent 80% more than customers that we’re part of the mobile marketing campaign.

Click here to see the full case study.

#4 Lifetouch Portraits

Retail Mobile Marketing Example - Lifetouch Portraits

Lifetouch Portrait Studios was running a retail mobile marketing campaign, but they were looking to grow their mobile customer database at a faster rate. The portrait studio tested running a $5 discount promotion when customers opted-in to the mobile marketing campaign. This new tactic to grow mobile subscribers at a faster rate worked, resulting in a 163% increase in consumer opt-ins.

Click here to see the full case study.

#5 Avenue Stores

Retail Mobile Marketing Example - Avenue

Avenue Stores ran a retail mobile marketing campaign in which they generated a 6,600% ROI from sending MMS coupons and promotional content each week to customers that had opted-in. The 500 location retailer that caters to women wearing apparel sizes 14 or larger reported that the MMS campaign had an average open rate of 97%, with the subscribe database growing at a rate of 30% month over month.

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#6 Westfield Malls

Retail Mobile Marketing Example - Westfield

In Northern California, five Westfield shopping malls created a retail mobile marketing campaign to send mobile offers, promotions and information about special events to interested customers. To grow the mobile subscriber list, Westfield advertised the campaign on signage throughout each mall, in addition to offering the chance for one customer to win a $1,000 shopping spree after opting-in. Westfield was able to generate 6,000 opt-ins within the first week of launching their mobile campaign.

Click here to see the full case study.

#7 Ford Motor Company

Retail Mobile Marketing Example - Ford Dealership

Ford Motor Company used mobile marketing to generate a 15.4% conversion rate. The campaign, which was developed to increase qualified leads for the new Taurus and Escape models, had customers text “FORD” to 63611 to receive more information about each of the models. After texting “FORD” to 63611, the customer was asked which car they were more interested in, then their local zip code and full name. This information was then sent to local Ford dealership, where sales staff to do a follow up call with the interested buyer.

Click here to see the full case study.

#8 Kiehls

Retail Mobile Marketing Example - Kiehls

Kiehl’s ran a 6 month retail mobile marketing pilot, where the retailer with 250 locations sent up to three mobile offers a month to customers based on their proximity to their retail locations. After the pilot was complete, it was found that 73% of the customers that had signed up for their SMS marketing campaign had made a purchase. The retailer gave customers the option to sign up for mobile offers on their mobile phone by texting  “KIEHLS” to the 25787, or through their website. It was also found that 81% of respondents to a survey after the pilot reported that they recalled receiving the mobile offers from Kiehl’s.

Click here to see the full case study.

#9 RedBox

Retail Mobile Marketing Example - RedBox

Redbox ran a 10-day retail mobile marketing campaign where they had customers text “DEALS” to 727272  for a chance to save between 10 cents and $1.50 on their next rental. The 10-day mobile campaign was promoted on 33,000 Redbox kiosks, to Redbox’s more than 3 million Facebook fans, and 30+ million email addresses. The campaign was called the “10 Days of Deals” and generated 1.5 million SMS messages from 400,000 customers.

Click here to see the full case study.

#10 Seattle Sun Tan

Retail Mobile Marketing Example - Seattle Sun Tan

Seattle Sun Tan was able to generate $196,000 in new sales in the first 30-days of their mobile marketing campaign. In addition to the new sales for the 35 location tanning salon, the retail mobile marketing campaign was able to generate 4,750 opt-ins from customers to receive future mobile offers. The most impressive results from this mobile marketing campaign was the fact that customers that redeemed the initial mobile offer, spent 500% more than regular customers.

Click here to see the full case study.

Can’t get enough retail mobile marketing examples? Check out these other retailers using mobile marketing. Looking for some retailer mobile marketing benchmarks? Check out the following blog posts which gives information on how big a retailers mobile subscriber database should be in comparison to their email marketing database, and what a retailer can expect in regards to their average opt-out rate for their mobile subscriber database. Already using mobile marketing as a retailer? Check out this blog post, in which we let you in on the one trick that will supercharge the growth of your mobile subscriber database. Not using mobile marketing yet? Not to worry, only 13% of the largest online retailers have an SMS loyalty program, so there’s still time for your brand to launch their very own mobile marketing campaign.

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