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Not receiving texts?

There are a few reasons why you might not be receiving texts on your mobile phone. Let's run through a basic troubleshooting process as to why you might not be receiving text messages from Tatango.

Many carriers are currently having intermittent connectivity issues. If you don't receive the text, please try again in a few minutes.


1) Are you located outside of the USA?

At this time, Tatango only supports US mobile carriers. We are working extremely hard on expanding into other countries, so keep checking back on our blog for updates.


2) Have you given it a little time?

Some carriers take a little longer than others for their text messages to reach a mobile phone, especially during peak traffic times on the mobile network.


3) Was your phone number correct?

Ensure the number you entered as your mobile phone number was correct.


4) Is your mobile phone carrier supported?

Tatango currently supports most USA carriers, which are listed below.


Alltel

AT&T

Centennial

Cingular

Cincinnati Bell

Dobson Cellular Systems

Enid/Pioneer

Helio

Midwest Wireless

Nextel Communications

NTELOS

Sprint PCS Wireless

Suncom

T-Mobile

US Cellular

Verizon Wireless


If you are using a cell phone provider that you do not see here, you unfortunately won't be able to use Tatango.


5) Are you able to receive "short code" text messages?

A "short code" is a 5 digit phone number that is used to deliver text messages from a website to a mobile phone. This is also the same method in which media content such as ringtones, backgrounds etc. are distributed to mobile phones. If you have turned off the ability to receive media content on your mobile phone, you will also not be able to receive Tatango messages.


To test if your phone is able to receive "short code" text messages, text the word HELP to the phone number 68398 from your mobile phone.


  • If you DO receive a text message with various help information about the tatango service, your phone and plan supports "short code" text messaging, which means that you have entered your mobile phone number into Tatango incorrectly.


  • If you DO NOT receive a text message, the next step is to contact your mobile service provider and have them enable "short code" text messaging.