1 Tatango FAQ

Tatango FAQ

This FAQ contains answers to most of the commonly asked questions we receive. If you have a question that isn't answered here, please check out our Get Satisfaction Page or email us at support@tatango.com

General

What is Tatango?

Tatango offers an easy-to-use platform that allows any group to stay connected through text and voice messaging. As an all in one solution, Tatango allows any group to collect, manage and mobile message all of their group members both from a computer and mobile phone. Tatango was born from the promise of giving groups the ability to stay connected anytime, anywhere. Tatango is permission-based, spam-free and cost-free to consumers.

Who is Tatango?

Tatango was created by a small group of entrepreneurs that believe groups should have the ability to be connected anytime, anywhere. Our team includes entrepreneurs, troublemakers, marketers, developers and artists. Tatango was founded in 2007 and has come to include these crazy characters.

Do I get charged for each message I send through Tatango?

You do not get charged for any of the messages you send from your Tatango account. For example, if you have a group of 50 members and send a message to your group from your Tatango account, it would cost you nothing, we cover the costs! There is no connection between your phone number and the messages you send, as all messages are sent through Tatango's shortcode number.

How do I STOP group text messages?

You can stop text messages to your mobile phone by replying to any group text message with the word STOP. You can also login to your account, and click on the “my account” tab at the top of the page and you will be able to remove yourself from any groups that you have joined. For more information click here. If you have done these steps to stop messages and you continue to receive text messages, email abuse@tatango.com with the group name, date, and time you received the message and we will resolve the issue immediately.

Are the advertisements safe for my group?

Tatango advertisements go through an extensive screening process to make sure they are appropriate for any type of group. We refuse to take ads promoting pornography, adult products, alcohol, tobacco and guns. However, if you are still uncomfortable with the ads and would like to remove them, you can do so by upgrading your account.

What do you do with my phone number?

Other than delivering text messages that the group administrator sends, tatango does absolutely nothing with your phone number. We do not sell or distribute phone numbers in any way. Feel free to review our Spam Policy our Terms of Use and our Privacy Policy

What cell phone providers will Tatango work with?

Alltel
AT&T
Centennial
Cingular
Cincinnati Bell
Dobson Cellular Systems
Enid/Pioneer
Helio
Midwest Wireless
Nextel Communications
NTELOS
Sprint PCS Wireless
Suncom
T-Mobile
US Cellular
Verizon Wireless

If you are using a cell phone provider that you do not see here, you unfortunately won't be able to use Tatango.

How much does it cost for group members to receive text messages?

Messages sent from Tatango and received by your group members are standard basic rate text messages. Tatango text messages are billed to the recipients mobile phone as if you were sending them from your own mobile phone, with no premium or monthly fees added on.

Creating A Group

Can I create multiple groups?

Tatango Basic gives you one group. If you need to create additional groups, you must first upgrade your account to a Tatango Pro account. To upgrade your account, login and upgrade to Tatango Pro.

Are there any restrictions on group names?

Your group name must be at least 3 character and can be up to 15 characters, and can only contain letters, numbers, and spaces. Keep it short, as your group name will appear at the top of each of your text messages and deduct from the number of characters you have available for your messages.

How do I delete a group I started?

To delete a group you created, simply email support@tatango.com with your mobile phone number and the request to delete your Tatango group. Keep in mind that this action is permanent and the group and all it’s contacts will be deleted forever.

What types of groups are allowed?

Tatango reserves the right to refuse service to any group, or to cancel groups at any time who do not fulfill the requirements set forth in our Terms and Conditions.

Adding Members To Your Group

How many people are allowed in a group?

There is no limit to the number of members you can have in your group.

How do I invite people to join my group?

There are many ways to invite people to join your group, check them out here.

How do I upload my contacts into my group?

We do not allow group administrators to upload contacts into their group, people must add themselves to your group. For more information click here.

Sending messages

How do I send a message to my group?

To send a message, you must be an administrator on the group’s account. Click the "Send Message" tab on the side of the page. Select who you would like to send your message to, type your message and press send. After the message has been sent, it will take you to the "Sent Messages" tab which will confirm your message has been sent.

Can I send a message from a cell phone to my group?

Yes, for text messages please see our step-by-step instructions here.

Yes, for voice messages please see our step-by-step instructions here.

How do I schedule a message to be sent later?

This is a Tatango Pro feature that will be launching by early January 2009. To upgrade your account, login and upgrade to Tatango Pro.

I'm not a huge fan of the ads at the bottom of the text messages I send, is there any way to remove them?

Yes, you can remove all advertisements from the messages you send by upgrading your account.

I need more characters in a message, can I remove my group name from all messages?

You cannot remove your group name because it is used for identification purposes so that your members know who the text message sender is.

Managing Subgroups and Administrators

I want to divide my contacts into different sub groups, how do I do that?

To create a subgroup, click on the "Contacts" tab on the left side of the page, and click "Create Subgroup".

How do I move members to a subgroup?

To move members to a subgroup, you must first create the subgroup (see above). Within the "Contacts" tab, select the members you would like to move, then select the "Add To Subgroup" drop-down menu and select which subgroup to move that member to.

How do I create another administrator on my Tatango group?

First off, this member you wish to make an administrator, must have already logged into Tatango, which creates an account for them. Once this member has their own Tatango account, go to the "Contacts" tab and click on the members name that you would like to make an administrator. You will see an option to “Make Admin,” click this and now when that member logs into their own account, they will now have access to that group.

How do I become an administrator of a group?

Contact the group administrator and request that they add you as an administrator.

Text in Feature

How will you know which group I want to send my message to when I use the text in feature?

When you Text-In, we will send you back a message to ask which group to send the message to.

How will you know which sub group I want to send my message to when I use the text in feature?

At this time, the text in feature does not work for subgroups. Please regularly check the Tatango blog for feature updates.

Registration and Login/Password

I forgot my password, what do I do?

Go to Tatango and enter the mobile phone number you set up your account with. After you have done this, where it says "Do you have a Tatango password" select the option that says

"No, send me a password" and a temporary password will be sent to your mobile phone.

How do I change my password?

I’m not in the United States; will I be able to use tatango?

Currently, tatango is only available in the U.S. We plan to make the service available internationally, so regularly check the Tatango blog for updates.

Privacy

How does tatango protect my information?

Privacy is taken very seriously at tatango. We will never distribute your information to spammers or outside marketers. For more information, please see our Privacy Policy and Terms and Conditions.

I got an email from tatango, how do I know if it is real?

Emails from tatango will always come from the domain tatango.com. If you receive an email sent from a domain other than this, it is not real. Please forward these emails to abuse@tatango.com and we will resolve the problem immediately. tatango will never send an email asking for your password or other personal information.

Troubleshooting

I'm not receiving messages, is it because my number was just ported from another carrier?

Possibly, depending on how long ago the number was switched between carriers. Run through these steps to see if they help troubleshoot the problem. If the problem persists and you are still not receiving messages, email support@tatango.com and we'll help figure it out.

Why am I not receiving my confirmation code?

Be patient, some confirmation codes take longer then others depending on what carrier you have and what time of day it is. If you still have not received your confirmation code after a few minutes, please click here to troubleshoot why your mobile phone is not receiving Tatango text messages.

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